Frequently Asked Questions
Where is the company located ?
Tshirt Junction is located in Downtown St. Thomas, Ontario Canada
If you order from outside of Canada we cannot be responsible for any duties or fees you might be charged by your country
What if I need to return my item?
We will be happy to do an exchange the merchandise up to 30 days of the delivery date.
Please note - items must be in new, unworn, unwashed condition. Items returned with stains, holes, and/or deodorant stains will be unable to be returned. Also, items with any strange odors will not be accepted for returns.
- Exchanges can only be made for items of equal or lesser value
- Please make sure you have a tracking number,as we are not responsible for items lost in transit.
- Clearance and final sale items are not returnable
- Custom orders are non-returnable
- Free items or non-returnable
- We are not responsible for USPS misplacing a package
How is my item shipped?
All items in Canada are shipped by default using Canada Post, if you want a faster or a trackable method you can upgrade the shipping options.
How long does my item take to ship?
We try to ship items within 3-5 business days As we print your order on demand. It does normally take 3-10 days for items to arrive.
What brand is my new shirt?
We sell different types of t-shirts from hand dyed t-shirts from The Mountain, Gildan style work shirts, Premium t-shirts by Bella Canvas and our own branded t-shirts.
How should I wash my new shirt?
We recommend washing your shirt inside out in cold water on the delicate cycle we do not recommend adding fabric softener as it can affect the image quality.
When will I be charged for my order?
You will be charged upon check out.
Items saved in your cart are not reserved and the item may sell out prior to check out.
How do I pick my size?
We have a sizing chart with each product match it with your measurements.
Do you offer wholesale services?
We do offer wholesale printing services you will need to contact us for details.
We offer the following services wholesale DTG, Embroidery, Screen Printing and Sublimation. Contact us at firstname.lastname@example.org